Privacy Notice

1. Scope and Definitions

This Privacy Notice applies to all individuals anywhere in the world who access or use our Services. It specifically applies to users, who are individuals providing their Personal Data for the Services, and the Leads, who are independent Service providers worldwide, including their employees.

Any term of User that is referred to in this Privacy Notice as "you" or “Data Subject,” as the context requires.

Across this Notice, we will be using some important definitions:

• Affiliate means: (i) any entity where EBF International LLC-FZ, directly or indirectly, through one or more intermediaries, holds at least 50% of the equity or 50% of the voting rights; and (ii) any subsidiary or affiliate of such entity in (i). It also includes our legal representatives, administrators, successors-in-interest and permitted assigns.
• Applicable Law means any law that applies to our Processing of your Personal Data, whether by virtue of offering Services to you, monitoring your behaviour online (such as by using cookies), you using our Services or the provision of your services to us;
• Personal Data means any data or information that relates to an individual and which could, of itself or in combination with other data or information, identify who an individual is;
• Services mean any services promoted on the Move Abroad IQ Platform;
• Partner is a third party that makes available the delivery of services through the Move Abroad IQ Platform;
• Process or Processing means the collection, storage, use or transfer of Personal Data; and
• Transaction Data means any information that is collected related to your transaction with Move Abroad IQ, which can include but is not limited to your name, contact information, payment information and details of the transaction itself.

2. Legal Basis of Collecting and Processing Your Personal Data

Applicable Law provides various legal bases for the Processing of Personal Data. Move Abroad IQ will Process your Personal Data where it determines that one or more of the following grounds apply:

• Contractual necessity: Processing is necessary to perform a contract to which you are a party, or to take steps at your request before entering into such a contract. For example, to provide and maintain our Services and to send administrative or Service-related messages, or to initiate Services, or to share your Personal Data with Partners in order to enable your requests.
• Legal obligation: Processing is required to comply with a legal obligation to which Move Abroad IQ is subject.
• Consent: Processing is based on your consent. Consent will be relied upon for certain voluntary processing activities involving special categories of data, where no other legal justification is available, or where Processing is required under local law. For example, to send marketing communications.

In specific countries, Applicable Law may permit the Processing of Personal Data based on Move Abroad IQ’s legitimate interests. Where this is the case, Move Abroad IQ will rely on this legal basis if the Processing is necessary for the legitimate interests pursued by Move Abroad IQ, a Partner, or a third party, provided that these interests are not outweighed by your rights and freedoms that require protection of your Personal Data.

3. Collection of Information

You are solely responsible for the accuracy of the information you provide, and we will only modify or update your Personal Data upon your request or when you modify your account details or request us to do so.

We collect Personal Data that you provide directly to us through your access or use of the Services, such as when you:

• create or modify your account for use of any of our Services;
• access the Move Abroad IQ Platform;
• request Services on your behalf or on behalf of others;
• contact Partners;
• complete surveys, questionnaires, or provide feedback; or
• otherwise communicate with us.

The Personal Data collected in these processes may include your:

• name;
• email address;
• phone number;
• addresses;
• national ID information;
• passport information;
• images/video, including photos or videos submitted to verify your identity, such as through facial verification technologies;
• identification card (copy) and the information included on it, including but not limited to your gender, date of birth, nationality, profession and/or image; and
• other information which we reasonably require or that you choose to provide.

We do not knowingly collect, keep or maintain Personal Data from children, as we may only be used by persons older than 18 Gregorian years and individuals who can form legally binding contracts under Applicable Law. If you use our Services on behalf of a child under the age of 18 Gregorian years, such as issuing a dependent visa for a child, then we might indirectly collect information about that child. Each time you are using our Services on behalf of a child under the age of 18 Gregorian years, you represent and warrant to us that you have the legal right to do so on behalf of the child; you have the legal right to provide consent on the child's behalf to the collection and use of that child's Personal Data by us; and you provide that consent to us by continuing to use our Services on behalf of the child to the fullest extent possible under the Applicable Laws.

4. Use of Personal Data

We may use Personal Data collected in the manners described above to:

• Provide, maintain, and improve our Services;
• Perform internal administration and operations, including to conduct data analysis, testing, and research; to monitor and analyze usage and activity trends; and to troubleshoot software bugs and operational problems;
• Send or facilitate communications (i) between you and Partners, such as reminders, advertisements of Services, updates on Services, promotion of Services and Partners.
• Send you communications to you, including administrative or Service-related messages, receipts and other communications we think will be of interest to you, including information about existing and/or new products, services, promotions, news, and events of Move Abroad IQ, Partners and other companies, where permissible and according to Applicable Laws;
• Allow you to participate in interactive features of our Services;
• Keep our Services safe and secure, including screening Users before enabling their use of our Services and at subsequent intervals, including through reviews of background checks, where permitted by law, to help prevent use of our Services by unsafe Users;
• Prevent, detect, and combat fraud or unsafe activities, including by using device, location, profile, usage, and other data;
• Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements; and
• To ask you about your experience using our Services, including about a particular Partner.

5. Sharing of Personal Data

Depending upon the purposes for which we have collected your Personal Data, we may share your Personal Data for the reasons set out in Section 4 (Use of Personal Data) with the Partners.

We may share your Personal Data:

• With Move Abroad IQ’s Affiliates and EBF International LLC-FZ’s Affiliates;
• With third parties that we use to carry out work on our behalf or to perform a contract we enter into with them, including:
  • vendors who help us verify identity, background information or who screen users in connection with sanctions, anti-money laundering, fraud or know-your-customer requirements. In some cases, these service providers may retain identity documents that are suspected to be fraudulent for the purpose of identifying fraud in the future;
  • cloud storage providers;
  • payment processors and facilitators;
  • marketing partners and marketing platform providers, including social media advertising services, advertising networks, third party data providers, and other service providers that help us understand you better as a user, measure advertising effectiveness and help inform business decisions;
  • research partners, including those performing surveys or research projects in partnership with Move Abroad IQ or on Move Abroad IQ’s behalf;
  • vendors that assist Move Abroad IQ to enhance the safety and security of our Services;
  • consultants, lawyers, accountants, and other professional service providers;
  • government and/or public entities in order to facilitate the Services;
  • E-Commerce Partners to enable you to purchase goods and services from them through Move Abroad IQ Platform;
  • financing partners
  • financial institutions, such as banks we partner with to offer joint products.
• with Partners and their point-of-sale providers for Service fulfillment, communications, and marketing. When a Partner self-delivers a Service, we provide your information as if you had ordered directly from them.
• with third parties to market their products or services to you if you have agreed to receive promotional updates;
• if we otherwise notify you and you consent to the sharing;
• with our customer relationship management provider to send you communications (including digital) required by law or which are necessary to inform you about changes to the Services we provide to you or to send you survey and feedback requests to help improve our Services;
• with third parties in an aggregated and/or anonymized form which cannot reasonably be used to identify you;
• with law enforcement officials, financial regulators, anti-money laundering agencies, government authorities, public health officials, competent authorities or other third parties: (i) to enforce or apply our and Partner’s Service Terms; (ii) to investigate potential breaches of these terms or Applicable Laws or if we believe your actions are inconsistent with our Terms; (iii) to protect the rights, property, or safety of Move Abroad IQ or others; or (iv) if we believe disclosure is in accordance with, or is otherwise required by any Applicable Law, regulation, operating license or agreement, legal process or governmental requests, or where the disclosure is otherwise appropriate due to safety or similar concern;
• with third parties with whom you choose to let us share your Personal Data, including other applications or websites that integrate with our API or Services, or those with an API or service with which we integrate; and
• with third parties in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

6. International Transfer of Personal Data

Reflecting the regional span of our Services, we Process Personal Data globally. This means we may also transfer Personal Data to countries other than the one where you live or use Move Abroad IQ’s Services. When we transfer your Personal Data abroad, we will take appropriate measures to protect your Personal Data in accordance with this Privacy Notice and the laws of the country from where the transfer is occurring.

Where Applicable Laws require you to consent to the Processing of Personal Data outside the country where you access the Move Abroad IQ Platform, you provide that consent to us by continuing to use our Services to the fullest extent possible under the Applicable Laws.

7. Storage of Personal Data

We will store and retain your Personal Data for the period of time necessary for the purpose for which the data has been collected, unless the nature of the purpose changes in which case the retention period may be extended or shortened.

Apart from the purposes for which we collect your Personal Data, we also store and retain this Personal Data to preserve the integrity of our databases, to carry out on-going Services on your behalf, for research, analytics and statistics purposes and to ensure compliance with Applicable Laws and regulations.

Following an account deletion request, we will erase or archive from active use the Personal Data of the individual to which the requirement or request relates, unless we are required to retain it due to legal or regulatory requirements, for the purposes of safety, security, and fraud prevention, or because of an issue relating to your account such as an outstanding credit or an unresolved claim or dispute.

8. Cookies

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements.

When you use our website, if you do not wish to share information collected through cookies with us, you may change your preferences at any time. This can be done by choosing to opt out of the use of cookies on our website when you visit or you can check your device provider’s instructions for further information about how to do this.

We use various types of cookies and similar technologies to enhance your experience on the Move Abroad IQ Platform. This Tracking Technology enables core functionality, improves performance, analyzes user behaviour, and helps deliver relevant advertisements. Some of these cookies are set by us, while others are placed by trusted third-party providers. Move Abroad IQ uses different categories of tracking technology on the Platform. The tracking technologies used across the Platform, and the parties that serve them, may vary depending on jurisdiction and technology.

9. Your Rights Regarding Personal Data

Subject to and to the extent required by Applicable Law, and subject to the conditions, limitations and exemptions set out in this section and under Applicable Law, you may have some or all of the following rights in relation to the Personal Data we hold about you: (a) to request access to your Personal Data and information about how it is Processed; (b) to request the correction of inaccurate or incomplete Personal Data; (c) to request the erasure of your Personal Data; (d) to request the restriction of, or to object to, certain Processing of your Personal Data; (e) to request a copy of certain Personal Data in a structured, commonly used, machine-readable format; and (f) to withdraw any consent you have given to Processing, at any time.

The rights described in this section are not absolute. They apply only where, and to the extent that, Applicable Law grants them to you, and they are subject to the exemptions, restrictions and derogations available under Applicable Law. In particular, we may decline a request, in whole or in part, where: (a) the Personal Data must be retained to comply with a legal or regulatory obligation, or to establish, exercise or defend legal claims; (b) the request affects the rights, freedoms or confidentiality of another person, or would require the disclosure of commercially sensitive or proprietary information; (c) the Personal Data is retained for the purposes of safety, security, fraud prevention, or the integrity of our systems and records; (d) an issue relating to your account remains unresolved, including any outstanding balance, claim or dispute; or (e) the request is manifestly unfounded, excessive or repetitive.

Withdrawal of consent applies only to Processing carried out after the withdrawal takes effect and does not affect the lawfulness of any Processing carried out before that time, nor any Processing carried out on a legal basis other than consent. If you withdraw a consent that is necessary for the provision of the Services — including your consent to the sharing of your details with Partners — we may be unable to provide, or to continue providing, some or all of the Services to you, and your withdrawal shall not affect Personal Data already shared with Partners prior to the withdrawal.

Once your Personal Data has been shared with a Partner in accordance with this Privacy Notice, that Partner Processes your Personal Data as an independent data controller under its own privacy notice. Requests concerning a Partner's Processing of your Personal Data — including requests for access to, correction of, or erasure of Personal Data held by that Partner — should be directed to the relevant Partner. We are not responsible for, and this Section does not apply to, Processing carried out by Partners.

To exercise any of your rights, please submit a request through Contact Us form. To protect your Personal Data, we may require you to verify your identity, and to provide such information as we reasonably require to locate the relevant Personal Data and to assess your request, before we take any action. We may decline to act on a request until satisfactory verification has been provided, and the time taken for verification shall not count toward any response period under Applicable Law.

We will respond to valid requests within the period required by Applicable Law or, where no period is prescribed, within a reasonable time. Where permitted by Applicable Law, we may extend the response period, having regard to the complexity and number of requests, and will inform you of any extension. Where permitted by Applicable Law, we may charge a reasonable fee for, or refuse to act on, requests that are manifestly unfounded, excessive or repetitive, including by reason of their volume or frequency.

We will fulfil requests in the manner and to the extent required by Applicable Law. The erasure of Personal Data may be effected by deletion, anonymization or archival from active systems, as appropriate, and residual copies may persist in backup and disaster-recovery systems for a limited period until overwritten in the ordinary course, during which they are not used for any other purpose.

10. Changes to this Privacy Note

We may change this Privacy Notice from time to time. If we make significant changes in the way we treat your Personal Data, or to the Privacy Notice, we will provide you notice through the Services or by some other means, such as email or a push notification.

To the extent permitted by Applicable Law, your continued use of the Services after such notice constitutes your consent to the changes to the extent permitted by law.

We encourage you to periodically review this Privacy Notice for the latest information on our privacy practices.

11. Contact Us

If you have any questions, comments and requests related to this Privacy Notice, please contact us by completing the Contact Us Form.

You can also contact us by post addressed to the Privacy Legal Team, EBF International LLC-FZ, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.